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COMMERCE INSIGHTS BLOG

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Susan Levermann

Susan is Senior Marketing Manager at our Technology Partner zenloop GmbH. As an expert in content & communication, she is responsible for all of the company's communication measures. Her duties include writing technical articles and vividly depicting current topics in the areas of customer loyalty, customer focus and satisfaction.

Commerce News & Insights

Measuring Customer Satisfaction from Data: Customer Lifetime Value and NPS

By Susan Levermann on March 19, 2020

According to a study by Price Waterhouse Coopers, 32 percent of customers will stop using a brand or product after a bad experience (PWC, 2018). This number clearly shows that customer...

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