Commerce Insights Blog

Susan Levermann Mar 19, 2020 2:14:19 PM 9 min read

Measuring Customer Satisfaction from Data: Customer Lifetime Value and NPS

According to a study by Price Waterhouse Coopers, 32 percent of customers will stop using ...
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Lisa Wiedmann Feb 26, 2020 9:08:46 AM 6 min read

Hot Content Series: AI in Retail - or: Sh** in, Sh** out

Big Data, Real Time, Predictive and Machine Learning - it is clear that the list of ...
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Lisa Wiedmann Mar 26, 2019 8:54:41 AM 12 min read

Industry Experts Develop Index for Successful Onsite Customer Journey

Commerce Reporting Standard Workshop The Commerce Reporting Standard (CRS) is an ...
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Lisa Wiedmann Jan 24, 2019 9:01:25 AM 5 min read

Business Intelligence as a Top Investment Theme for eCom 2019 and what that means for you

Apropos of the turn of the year, it is, as always, time to bring out the crystal ball and ...
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Sabina Mierzowski Jun 15, 2018 3:15:15 PM 4 min read

Next CRS-Workshop: The Onsite Customer Journey Index

It's that time again! The next workshop of the Commerce Reporting Standard Initiative is ...
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Sabina Mierzowski Mar 22, 2018 10:26:28 AM 2 min read

Video: How the Commerce Reporting Standard Helps Retailers to Keep up With Amazon

The Commerce Reporting Standard Initiative has set itself the task of enabling brands and ...
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Anne Golombek Dec 6, 2017 5:53:33 PM 13 min read

Last-Minute Christmas tip: How to Escape the Discount Trap With the Right Offer Strategy

Christmas is not just the time of mulled wine, cookie baking and decorated city centers, ...
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Sabina Mierzowski Sep 6, 2017 5:43:18 PM 12 min read

How a Data-Driven Point of Sale Becomes a Reality

When data-driven work is discussed in the media or in specific magazines, the primary ...
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Anne Golombek Jul 17, 2017 6:00:00 PM 4 min read

The Commerce Reporting Standard: Our Initiative to Establish an Industry Standard for key Figures in eCommerce and Omni-Channel Commerce

Omni-Channel, Beacon Technology, Curated Shopping – in almost no other industry is ...
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Sabina Mierzowski Apr 27, 2017 5:13:32 PM 12 min read

About the Meaning of the Omni-Channel Customer Journey

"Omni-Channel" has grown from an abstract buzzword to a serious development – ...
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